Getting Started
FAQ
Storage of Audio/Video Session Recordings
All audio/video recordings are securely stored for at least 10 years on an AWS cloud object server. The recording may be downloaded at any time by signer or notary from the Documents or Journal page, respectively. Example: (https://storage.crisp.chat/users/helpdesk/website/4f83b0c645badc00/67d621f9-a1b4-4ed3-aa24-7319165gv2ar.png)Few readersIs the notarized document encrypted/secure?
Every document notarized on the BlueNotary platform is encrypted using X.509 PKI (Public Key Infrastructure) technology for securing digitally signed documents. This ensures each finalized notarized document is tamper-evident. PKI is a system that governs the issuance of digital certificates that protect sensitive data and secure end-to-end communications. Digital certificates provide unique digital identities to users, applications, and devices in an online world. PKI is a criticFew readersWhat Documents Can Be Notarized on BlueNotary?
Most Every Document Is Acceptable A better question is: what documents cannot be notarized on the BlueNotary platform? We can accept most every document with the exception of the following: Any documents that are being submitted to a foreign embassy. Codicils & Testamentary Trusts Form I-9 While many states adhere to similar standards, every state has its own specific requirements for online document notarization. Find your state requirements on the respective Secretary of StaFew readersHow to Unlock Encrypted PDF
Please find the following resources to unlock encrypted files: https://www.ilovepdf.com/unlockpdf or https://smallpdf.com/unlock-pdf After the PDF is unlocked, we can accept it for upload on the BlueNotary platform.Few readers
ID Proofing, KBA, & Biometrics
Types of Identity Authentication
US Citizens US citizens have 3 options for Identity Authentication Driver's License, Real ID, or State-issued ID Passport Card Passport Book Foreigners Non-US citizens can use this option since KBA is likely not an option for you. For instance, if you have little or no credit history in the USA, KBA will be impossible to generate for you. In this case, we'll be using: Passport Book and a Biometrics scan to prove your identitFew readersKBA + Biometrics + Identification Analysis/Proofing
Identity analysis (sometimes referred to as ID Proofing) is a process for a signer of a document to affirm their identity through a dynamic knowledge-based authentication (KBA) or Biometrics process. Dynamic Knowledge-Based Authentication (KBA) Most states require a third-party solution for credential and identity authentication. BlueNotary partners with a solution that is able to provide this analysis using KBA and forensic ID analysis on par with bank-grade security processes.Few readers
What to do if You Can't Pass the Audio/Video Test?
What to Do if Your Screen Looks like this: There are a few things that can cause your Audio & Video check is not coming up. Usually they will pertain to either your browser settings or system settings. The most common scenarios in which this is seen: Dual Monitors More than 1 Webcam attached to the same computer Use of OBS or Recording Software Audio or Video Connections being blocked by the browsFew readersDoes BlueNotary offer Spanish Speaking Notaries?
Yes. BlueNotary offers Spanish speaking notaries. You just need to click the box for "Solicitar Notario Hispanohablante" in the 1st step of your notarization process. Notario PublicoFew readersHow to fix any Date (DoB) Entry Errors
Hi - This short article is to explain why you might be having difficulty entering your Date of Birth as a signer on BlueNotary. The main step to ensure this doesn't happen is that you will need to select your individual DAY only after you have selected your YEAR. Anytime you change YEARS, you need to resect the individual DAY. Let's say for example your birthday is: Jan 4th, 1980. Select the Year Select the Month Select the Day and press "close". You should be good to go. YouFew readers