Getting Started
FAQ
What Documents Can Be Notarized on BlueNotary?
Most Every Document Is Acceptable A better question is: what documents cannot be notarized on the BlueNotary platform? We can accept most every document with the exception of the following: Any documents that are being submitted to a foreign embassy. Codicils & Testamentary Trusts Form I-9 While many states adhere to similar standards, every state has its own specific requirements for online document notarization. Find your state requirements on the respective Secretary of StaSome readersStorage of Audio/Video Session Recordings
All audio/video recordings are securely stored for at least 10 years on an AWS cloud object server. The recording may be downloaded at any time by signer or notary from the Documents or Journal page, respectively. Example: Download a Video from your JournalFew readersIs the notarized document encrypted/secure?
Every document notarized on the BlueNotary platform is encrypted using X.509 PKI (Public Key Infrastructure) technology for securing digitally signed documents. This ensures each finalized notarized document is tamper-evident. PKI is a system that governs the issuance of digital certificates that protect sensitive data and secure end-to-end communications. Digital certificates provide unique digital identities to users, applications, and devices in an online world. PKI is a criticFew readersHow to Unlock Encrypted PDF
Please find the following resources to unlock encrypted files: https://www.ilovepdf.com/unlockpdf or https://smallpdf.com/unlock-pdf After the PDF is unlocked, we can accept it for upload on the BlueNotary platform.Few readers
ID Proofing, KBA, & Biometrics
Types of Identity Authentication
US citizens can choose either: KBA (Knowledge-Based Authentication) - You will go through 5 questions regarding your personal history Biometrics - You will do a facial scan. If you are have trouble with KBA or you do not have a residential history in USA, you may choose to use the Biometrics option. 3 options for ID: Driver's License, Real ID, or State-issued ID Passport Card Passport Book Non-US citSome readersKBA + Biometrics + Identification Analysis/Proofing
Identity analysis (sometimes referred to as ID Proofing) is a process for a signer of a document to affirm their identity through a dynamic knowledge-based authentication (KBA) or Biometrics process. Most states require a third-party solution for credential and identity authentication. BlueNotary partners with a solution that is able to provide this analysis using KBA and forensic ID analysis on par with bank-grade security processes. No data is sFew readers
What to do if You Can't Connect Audio/Video?
What to do if your Screen Looks like this: There are a few things that can cause your Audio & Video check to not connect. Usually they will pertain to either your browser settings or system settings. Often times a simple refresh will suffice. The most common scenarios in which this is seen: Audio or Video Connections being blocked by the browser (https://bluenotary.crisp.help/en/article/how-to-allFew readersHow to Add/Remove Notaries for Business/Title Account
Business and Title accounts using their own notaries will need to connect their admin and notary account. This can be done by inviting the notary account through the account admin in Account Settings. If you are with a Business looking to obtain your your Digital Certificate and Seal to submit to your SOS or complete Exemplar you will need to do so from these individual notary accounts created.Few readersDoes BlueNotary offer Spanish Speaking Notaries?
Yes. BlueNotary offers Spanish speaking notaries. You just need to click the box for "Solicitar Notario Hispanohablante" in the 1st step of your notarization process. Notario PublicoFew readersHow to Set up your Business Account
When you first sign into your Business Account you will be signed in as the account admin. The first step if you are not using the BlueNotary network will be to add your own notaries to your account. To do this, Navigate to your account settings Click "Manage Notaries" How to add your Notary Account to your Team Add your notary's email (if you want to use the same email, you can eFew readersSigner's Perspective (KBA + Biometric Flows)
Your session will either be authenticated via KBA or Biometrics. These two scenarios are represented below.Few readersHow to fix any Date (DoB) Entry Errors
Hi - This short article is to explain why you might be having difficulty entering your Date of Birth as a signer on BlueNotary. The main step to ensure this doesn't happen is that you will need to select your individual DAY only after you have selected your YEAR. Anytime you change YEARS, you need to resect the individual DAY. Let's say for example your birthday is: Jan 4th, 1980. Select the Year Select the Month Select the Day and press "close". You should be good to go. YouFew readersHow to place your Signature on Mobile
1st Option The Notary has already placed your signature box in this situation Click the arrow Click the green "click to add signature box" Choose, draw or type your signature Press "Continue" Click the arrow (Mobile) How to Add your Signature (Mobile) 2nd Option The secoFew readersHow to Start a Notarization
If you are trying to get your legal docs notarized right away, simply enter your email and Start a Notarization Now! Click the link above and proceed. Enter your email and click Start NotarizationFew readersHow to Notarize a Document On-Demand
Hi - To begin your notarization, is simple. Enter your email address here or on the homepage and click "Start Notarization". Follow our video guide for what comes after clicking "Start Notarization" (or, you can also join via email invitation sent to you) Enter your email and click Start Notarization (https://Few readersSOC2 Certification
🎉 BIG NEWS! 🎉 We're incredibly proud to announce that BlueNotary, your trusted online Remote Online Notarization (RON) platform, has just achieved the SOC2 Type 1 certification! 🎖️ What does this mean? This certification is a major milestone that demonstrates our commitment to stringent, industry-leading standards for managing customer data. It's a testament to our unwavering dedication to ensuring the security, privacy, and confidentiality of your transactions on our platform. Securing the SFew readersAccepted Payment Methods
Supported Cards Please see here for supported card brands for BlueNotary conventional billing. Potential Alternatives Please note that Pro-Hybrid notaries are able to send custom invoicing that also supports CashApp, this is only available if you are invited by a Pro-Hybrid member notary. Cash App Payment ExampleFew readers